ABOUT
WordPress Sites Maintenance Plans
Sign up for any of the maintenance plans below to keep your WordPress sites secure and performing optimally. Please ensure you read through the FAQs below before subscribing.
Basic Plan
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Duration: 12-Month
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Site: Single
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Site Validation & Plugins Updates Keep site up-to-date. Avoid crash and errors due to plugin conflicts
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Security Scanning & Monitoring Secure site, setup firewalls, monitor visits and block hack attempts
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Site Speed Optimization Improves user experience, promotes converion & reduces bounce rate
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Uptime Performance Monitoring
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Database Optimization Improve loading speed, reduce server overloads, etc
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Troubleshooting & Bugs Fixes Monitor server error log. Avoid, fix and report errors and bugs
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Site Backup Management Periodic site backup on server
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Basic Development & Design Basic adjustments to site design
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Tech Support Liaison Liaise with hosting company and plugin/template developers to fix site issues or extend features
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Support for Multisite
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Support for eCommerce Site
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Support for Membership Site
Corporate Plan
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Duration: 12-Month
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Site: Single
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Site Validation & Plugins Updates Keep site up-to-date. Avoid crash and errors due to plugin conflicts
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Security Scanning & Monitoring Secure site, setup firewalls, monitor visits and block hack attempts
-
Site Speed Optimization Improves user experience, promotes converion & reduces bounce rate
-
Uptime Performance Monitoring
-
Database Optimization Improve loading speed, reduce server overloads, etc
-
Troubleshooting & Bugs Fixes Monitor server error log. Avoid, fix and report errors and bugs
-
Site Backup Management Periodic site backup on server
-
Basic Development & Design Basic adjustments to site design
-
Tech Support Liaison Liaise with hosting company and plugin/template developers to fix site issues or extend features
-
Support for Multisite
-
Support for eCommerce Site
-
Support for Membership Site
Custom Plan
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Duration: 12-Month
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Site: Single
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Site Validation & Plugins Updates Keep site up-to-date. Avoid crash and errors due to plugin conflicts
-
Security Scanning & Monitoring Secure site, setup firewalls, monitor visits and block hack attempts
-
Site Speed Optimization Improves user experience, promotes converion & reduces bounce rate
-
Uptime Performance Monitoring
-
Database Optimization Improve loading speed, reduce server overloads, etc
-
Troubleshooting & Bugs Fixes Monitor server error log. Avoid, fix and report errors and bugs
-
Site Backup Management Periodic site backup on server
-
Basic Development & Design Basic adjustments to site design
-
Tech Support Liaison Liaise with hosting company and plugin/template developers to fix site issues or extend features
-
Support for Multisite
-
Support for eCommerce Site
-
Support for Membership Site
Don’t know what to choose?
Contact us to get help with your plan.
Frequently Asked Questions
Below are answers to the most frequently asked questions
regarding the various plans and services offered above.
Subscription
Do you offer a 30 day money back guarantee?
You may cancel your subscription within 30 days and get a full refund, but only in situations where it is clear that, due to no fault of the client, we have failed to provide the required services.
Will my subscription be extended automatically?
Your plan will automatically renew after expiration. You will, however, be notified weeks ahead of expiration that your plan is expiring soon. If you wish to cancel the renewal, you would be free to do so ahead of the expiration date.
What happens when my plan expires?
All our services to your website will be suspended.
Can I cancel may subscription at any time?
You cannot cancel a subscription to an active plan beyond the first one month. You can, however, cancel your future subscription renewal anytime before it is renewed.
Purchase
What happens after purchasing a plan?
You will receive an email from us confirming your subscription and requesting information regarding access to your website.
Which payment provider do you currently accept?
We use 2Checkout (now Verifone) as our payment provider. They support a variety of payment options such as PayPal, Visa, MasterCard, American Express, and others.
Is there a discount for existing members?
We offer a 10% discount only on automatic subscription renewal, i.e. when you automatically renew before your current subscription expires.
Technical
Will carrying out maintenance work affects our website?
We try as much as possible to keep our clients’ websites online and operational at all times. Often, basic maintenance and routine services would barely have any noticeable effect on the website when carried out.
In cases where it is likely that maintenance work will affect the website, we carry them out at offpeak hours/days when traffic to the website would be relatively low.
In cases where such effect might be prolonged or could interrupt the website operation, or based on a request by the client, we employ the use of staging sites. The client must however have a hosting server that can accommodate this or be willing to pay an additional fee for an alternative server.
Does it matter what hosting provider I’m using?
It certainly does. We can, however, deal with any website, regardless of its location.
It’s worth noting, however, that the hosting environment has an impact on website performance. For example, shared hosting platforms often provide a less flexible and optimal environment compared to dedicated hosting platforms. Some site functionalities and operations (e.g., eCommerce, search-based sites, etc.) also usually require higher server processing power and capacities than others.
As a result, the server on which the website is housed will have a significant impact on our ability to meet specific speed and security standards.
However, we will offer an appropriate hosting package to clients based on the results of the audit performed on their site.
How do you define Basic Development & Design?
Any minor development, customization, or styling modification task that takes less than an hour is considered a “Basic Development & Design”. Changes to color styles, page layout alterations, custom field additions, template tweaks, and so on are examples.
If the task(s) will clearly take more than an hour to accomplish, we will estimate the time and fee required to do it and provide a quote to the client.
Please note that even if we spend more time than quoted, we will stay to the quoted time in our quotation. We shall also bill a reduced amount if we take less time than expected.
Do the plans include server and hosting management?
We do not manage the client’s hosting server. We only liaise with their hosting company when there are issues that require their assistance or, in some cases, attention.
Clients are still required to use their hosting support when there is a server or hosting-related issue to resolve.
For clients on dedicated hosting, they still need to have a server administrator or manager to manage their servers for them when their hosting companies do not provide one.
Is email service management part of the maintenance plan?
No, it is not. The client will have to resort to their website or email hosting company for any issues related to email services and management.
Do the plans cover the cost of plugins, services, and template subscriptions?
No, they do not. Except in a few cases, clients will be responsible for payment of subscription fees to third-party developers and service providers.
This will ensure that clients can easily manage these subscriptions even when they choose to no longer work with us.
Didn’t find the answer to your question?
Contact us for more information.
Clients’ feedback
It is not just about the service, it is also about partnering for success
"Great cooperation and communication.”
"I realize now that I did a poor job of describing my project and they helped me redefine it without making me look stupid. I got exactly what I wanted with a proof of concept Demo at a very good price.“
“They understand exactly what need to be done and they make it happen. Very very creative and in a very short time. We will continue working with them”
“Excellent job. Incredible Communication. Very professional in the deal”